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Brandino (#102083)
AnimeNfo Overlord
Joined: 03 Apr 2006
Posts: 1599
Location: Goldsboro, NC
Dining out experiences
Good or Bad? Discuss!
I came across this article at work and we had a pretty interesting discussion about this:
Quote:
By Michelle Crouch, Reader's Digest
What would two dozen servers from across the country tell you if they could get away with it? Well, for starters, when to go out, what not to order, what really happens behind the kitchen’s swinging doors, and what they think of you and your tips. Here, from a group that clears a median $8.01 an hour in wages and tips, a few revelations that aren’t on any menu.
PLUS: 20 More Secrets Your Waiter Will Never Tell You
What we lie about
1. We’re not allowed to tell our customers we don’t like a dish. So if you ask your server how something is and she says, “It’s one of our most popular dishes,” chances are she doesn’t like it.
—Waitress at a well-known pizza chain
2. On Christmas Day, when people ask why I’m there, I might say, “My sister’s been in the hospital,” or, “My brother’s off to war, so we’re celebrating when he gets back.” Then I rake in the tips.
—Chris, a New York City waiter and the founder of bitterwaitress.com
3. If you’re looking for your waiter and another waiter tells you he’s getting something out of the stockroom, you can bet he’s out back having a quick smoke.
—Charlie Kondek, former waiter at a Denny’s in Central Michigan
PLUS: 7 Funny Restaurant Customer Stereotypes
4. If someone orders a frozen drink that’s annoying to make, I’ll say, “Oh, we’re out. Sorry!” when really I just don’t want to make it. But if you order water instead of another drink, suddenly we do have what you originally wanted because I don’t want to lose your drink on the bill.
—Waitress at a casual Mexican restaurant in Manhattan
What you don’t want to know
5. When I was at one bakery restaurant, they used to make this really yummy peach cobbler in a big tray. A lot of times, servers don’t have time to eat. So we all kept a fork in our aprons, and as we cruised through the kitchen, we’d stick our fork in the cobbler and take a bite. We’d use the same fork each time.
—Kathy Kniss
6. If you make a big fuss about sending your soup back because it’s not hot enough, we like to take your spoon and run it under really hot water, so when you put the hot spoon in your mouth, you’re going to get the impression — often the very painful impression — that your soup is indeed hot.
—Chris
7. I’ve seen some horrible things done to people's food: steaks dropped on the floor, butter dipped in the dishwater.
—Waiter at a casual restaurant in the Chicago area
8. If your dessert says "homemade," it probably is. But it might be homemade at a bakery three miles away.
—Charity Ohlund
9. I knew one guy — he was a real jerk — he’d go to Costco and buy this gigantic carrot cake for $10 and tell us to say it’s homemade. Then he sold it for $10 a slice.
—Steve Dublanica, veteran New York waiter and author of "Waiter Rant: Thanks for the Tip — Confessions of a Cynical Waiter"
What drives us crazy
10. Oh, you needed more water so badly, you had to snap or tap or whistle? I’ll be right back … in ten minutes.
—Charity Ohlund
11. We want you to enjoy yourself while you’re there eating, but when it’s over, you should go. Do you stay in the movie theater after the credits? No.
—Waiter at a casual restaurant in the Chicago area
12. My biggest pet peeve? When I walk up to a table of six or seven people and one person decides everyone needs water. I’m making a trip to deliver seven waters, and four or five of them never get touched.
—Judi Santana, a server for ten years
What we want you to know
13. Sometimes, if you’ve been especially nice to me, I’ll tell the bartender, “Give me a frozen margarita, and don’t put it in.” That totally gyps the company, but it helps me because you’ll give it back to me in tips, and the management won’t know the difference.
—Waitress at a casual Mexican restaurant in Manhattan
14. If you’re having a disagreement over dinner and all of a sudden other servers come by to refill your water or clear your plates, or you notice a server slowly refilling the salt and pepper shakers at the table next to yours, assume that we’re listening.
—Charity Ohlund
What tells us you’re trouble
15. I get this call all the time: “Is the chef there? This is so-and-so. I’m a good friend of his.” If you’re his good friend, you’d have his cell.
—Chris
16. The strangest thing I’ve seen lately? A man with a prosthetic arm asked me to coat check it because the table was a little bit crowded. He just removed his arm and handed it to me: “Can you take this?”
—Christopher Fehlinger
17. We always check the reservation book, scan the names, and hope for someone recognizable. I’m happy if the notes say something like “Previous number of reservations: 92.” If they say something like “First-time guest, celebrating Grandma’s 80th birthday, need two high chairs, split checks, gluten allergy,” then I start rummaging through my pockets for a crisp bill for the hostess and I make sure to tell her how much I love her hair fixed like that.
—Charity Ohlund
How to be a good customer
18. Use your waiter’s name. When I say, “Hi, my name is JR, and I’ll be taking care of you,” it’s great when you say, “Hi, JR. How are you doing tonight?” Then, the next time you go in, ask for that waiter. He may not remember you, but if you requested him, he’s going to give you really special service.
—JR, waiter at a fine-dining restaurant and author of the blog servernotslave.wordpress.com
19. Trust your waitress. Say something like “Hey, it’s our first time in. We want you to create an experience for us. Here’s our budget.” Your server will go crazy for you.
— Charity Ohlund
What you need to know about tipping
20. If you walk out with the slip you wrote the tip on and leave behind the blank one, the server gets nothing. It happens all the time, especially with people who’ve had a few bottles of wine.
—Judi Santana
http://shine.yahoo.com/channel/food/...ll-you-550722/
I'll admit that I'm guilty of a few of these acts
. Coming from someone who has worked in the food industry for a couple of years I will say that I've seen what happenes in the back and what you saw in the movie "Waiting" really does happen. I'll just say this for the people who tend to be real dicks towards waiters/waitress and busboys:
Don't fuck with people who handles your food.
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Posted:
Mon Dec 28, 2009 10:17 pm
Ken Hayashi (#52012)
AnimeNfo Forum Moderator
Joined: 28 Jul 2004
Posts: 13737
Location: Where there are no rocks to crawl
We don't have a tipping culture here. Most restaurants levy a fixed service charge of 10% anyway. Why? Because if they didn't do that, most customers wouldn't give a tip. It helps ensure that servers at least get something. But it's a double-edged sword. Bad service gets rewarded too.
I'm a believer of the fast-in-fast-out way of doing things. Get work done fast, more time to relax and post in here. Get my dinner over and done with real fast, I can get home early to do the stuff I want, or Aoi-chan will have more time for shopping after our meal. I don't like to sit around and slowly chew my food 100 times before I swallow. At the same time, I don't like to have to wait too long for my food either. If I'm in a restaurant for a meal, that's because I'm already hungry. And a hungry me is a grumpy me.
I never want to know what goes on behind closed doors (of the kitchen). I've worked in afew restaurants in my life, back while I was in school. Extra pocket money during the holidays. And yes, things do happen and we never tell you about them. Because theuy're not nice things.
I never ask for recommendations either. As if they could sway me with their opinions.
I see something I think I'll like, I'll go for it. In any case I usually just frequent a few old favorite joints and order the same food. If they have a new item on the menu, I'd try that too.
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Posted:
Tue Dec 29, 2009 2:07 am
Shiru (#135861)
AnimeNfo Overlord
Joined: 01 Aug 2008
Posts: 1456
^Yeah it's the same in China. No tips period, and yet the waiters and busboys do so much more than the ones in the US. The things the restaurant owners make them do just to please an important customer... Oh, and you don't have to put the tray into the garbage can in fast food restaurants, so bus boys and/or waiters have to deal with that too.
As for American restaurants, I always leave a 15% tip. 20% or more when I really like the waiter or he/she did something for me to save money or something. I made my friend mad when I said that we should tip this one waiter more because he did that thing (like with the frozen margarita) where he gave us a non-alcoholic drink free. It turns out my friend was saving money (and she really was serious, she told me she was almost broke), but I didn't know, and we were splitting the tip.
Oh, and I always write down the tip twice and take the one that says it's my copy. But even if I left behind the wrong one it shouldn't be a problem as they say the same tip anyways.
Either way, whether it's in America or China, I'm always polite to waiters and never ask too much of them. I almost always say thank you, and I don't make a lot of nit-picky demands like some of my friends do. Bottom-line: It's not the waiters' fault if the food isn't cooked right, or if there's a fly in the food. (But if I find dishwater, I'll know who to blame
)
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Posted:
Tue Dec 29, 2009 7:24 am
~*~Moi~*~ (#128504)
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Joined: 17 Oct 2007
Posts: 539
Location: Illusions
Thankfully we don't do tipping here or in any of the other countries I've been to. *phew* The price of the food is more than enough to compensate. But out of curiosity, if you go to a country where everyone tips, how do you tip and how much as a general rule? Do you always have to tip? Even in recessions??
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Posted:
Fri Jan 01, 2010 10:15 am
Veleon (#124559)
AnimeNfo Description Editor
Joined: 25 Jun 2007
Posts: 2410
Location: Michigan
I usually tip 15-20% also. I know how hard being a waiter is. Although there have been a few times when I haven't tipped.
This one time me and a couple of friends when to a restaurant and they had a special for college students who provided their IDs. We also had coupons that we wanted to use. Before we ordered we asked the waiter if it was possible to use both of the discounts on one meal. She said something along the lines of "I don't see why not." So, she brings us our food and at the very end of meal, when she gives us our bill, she says we can only use one discount or the other. Now, all of us would've ordered differently had we known this.
I am pretty sure I can guess what happened. She assumed that we could use both but wasn't 100% sure. So when it came time to give us our bills she asked her supervisor if we could and they said no. So, I don't really blame her or anything but what she should've done was find out what we could do before we make our orders. And other than this one thing she gave excellent service. And I was serioiusly debating leaving her a tip because of how well she did, but I didn't. When you screw something up, you better make sure it has nothing to do with money.
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Posted:
Fri Jan 01, 2010 7:45 pm
Shiru (#135861)
AnimeNfo Overlord
Joined: 01 Aug 2008
Posts: 1456
~*~Moi~*~ (#128504) wrote:
Thankfully we don't do tipping here or in any of the other countries I've been to. *phew* The price of the food is more than enough to compensate. But out of curiosity, if you go to a country where everyone tips, how do you tip and how much as a general rule? Do you always have to tip? Even in recessions??
Yes we always tip, but that's in the US. I'm not sure about other countries. The minimum is generally 15% for adequate service, but if the waiter/waitress screws up, any tip or no tip at all is possible. If you really like the waiter/waitress and they did something for you, you can tip more than 15% (as much more as you like). Obviously, you don't have to tip in self-serve buffets and fast food restaurants if you get your own food and clean your tray/food up yourself. Otherwise even the pizza delivery guy and bellboys in hotels that help pick up your luggage get tipped.
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Posted:
Fri Jan 01, 2010 9:53 pm
sakurafice (#142452)
AnimeNfo Scout
Joined: 04 Dec 2009
Posts: 427
Location: Melbourne, Australia
pretty sure tipping is the norm in australia...
it just depends if the person is feeling generous at the time...
i sure get tips
but can't give any insight than that, cause i just found out i'm leaving for a 7 day trip to the country in two hours ^_^;
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Posted:
Fri Jan 01, 2010 11:49 pm
Ken Hayashi (#52012)
AnimeNfo Forum Moderator
Joined: 28 Jul 2004
Posts: 13737
Location: Where there are no rocks to crawl
Do restaurants in your home countries raise prices (even for the same items) on eves of public holidays or public holidays? Like for example, it's X'mas eve and they know everyone want to dine out to celebrate, and the raise the listed prices even if the item remains unchanged?
I don't quite like the idea of it, but it can't be helped. Aoi-chan's birthday is on New Year's Day and it seems like everywhere we go it's crowded and everyone's celebrating her birthday with her. The increase in price isn't all that much, but it's still a practice I don't agree with.
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Posted:
Sat Jan 02, 2010 1:24 am
Shiru (#135861)
AnimeNfo Overlord
Joined: 01 Aug 2008
Posts: 1456
Ken Hayashi (#52012) wrote:
Do restaurants in your home countries raise prices (even for the same items) on eves of public holidays or public holidays? Like for example, it's X'mas eve and they know everyone want to dine out to celebrate, and the raise the listed prices even if the item remains unchanged?
I don't quite like the idea of it, but it can't be helped. Aoi-chan's birthday is on New Year's Day and it seems like everywhere we go it's crowded and everyone's celebrating her birthday with her. The increase in price isn't all that much, but it's still a practice I don't agree with.
Not that I know of, but then again, I don't have any restaurants I frequent to the point where I can tell if the price has increased or not. I'm not a big restaurant goer period, because the food in the US isn't that great, it's overpriced, and it's not healthy for you, so it's a sort of once in a while thing to bring some variety into my life.
For example, at Red Lobster, it costs like $30 just for a lobster tail (I know there are sides and stuff, like salad and rice or w/e, but those honestly aren't that expensive.) My mom spent $30 to buy 5 WHOLE live lobsters from the grocery store. She boiled them and then gave them to us to eat. Healthy, filling, and totally worth it. So why would I ever want to go back to Red Lobster?
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Posted:
Sun Jan 03, 2010 11:55 pm
Ken Hayashi (#52012)
AnimeNfo Forum Moderator
Joined: 28 Jul 2004
Posts: 13737
Location: Where there are no rocks to crawl
You know, they do have to pay the rent, staff salaries, etc.
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Posted:
Mon Jan 04, 2010 3:13 am
Shiru (#135861)
AnimeNfo Overlord
Joined: 01 Aug 2008
Posts: 1456
Yeah yeah I know. And since Red Lobster's so popular, it can go rip off someone else. I know I'm not going back there again.
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Posted:
Tue Jan 05, 2010 5:32 am
Leighton Milano (#143027)
AnimeNfo Peasant
Joined: 27 Jan 2010
Posts: 4
I've always wanted to try Red Lobster but I'm allergic to seafoods so I haven't got the chance
Posted:
Wed Jan 27, 2010 4:30 am
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